Can I get a refund on a gift card purchase?
Typical Gift Card Policies
Most stores treat gift cards as nonrefundable once they are purchased, and that policy is common across retailers. Some states have specific rules about gift cards, such as requirements for expiration dates or cash-out options. Those rules differ widely from place to place.
If a gift card is lost, stolen, or will not activate, contact the retailer first. Many issuers can replace a card or reissue funds when you have the purchase receipt and card number. Keep the receipt in a safe place.
- Check the card's terms and conditions
- Keep the purchase receipt and card number
- Ask for a replacement if the card will not activate
- Report theft or loss quickly
What You Can Do
If the card will not work, ask the store for a manager review and explain the problem in writing. If the store refuses, you can ask your card issuer about a dispute if you paid by card, though outcomes depend on the situation.
Consumer agencies may also help when a gift card issue involves unfair terms or a store that is not responding. Keep your records so the agency can review the case quickly.
If someone else bought the card as a gift, the recipient may be the best person to request a replacement, since they hold the card. Ask them to contact the retailer with the card number. Keep the receipt with the card so the process moves quickly.
Common mistakes
- Assuming all gift cards must be refundable.
- Losing the receipt, which makes replacement harder.
