How can I request a refund for an app or in-game purchase?
Choosing the right store
Purchases made through a phone app store usually go through that store's refund process, not the game maker's. Apple and Google each have their own request pages, and the form typically asks for the order, the reason and sometimes the device. Keep the order number and purchase date handy before you start.
If you bought directly from a publisher's website, contact their support team instead. Some publishers handle refunds for in-game currency differently from the full app price, so describe exactly what you bought.
- Find the original order in your account history
- Use the store's own refund request page
- Explain the problem plainly, such as an accidental buy
- Note the request date in case you need to follow up
Timing and limits
Refund windows and approval rules change over time and vary by store and country. Many stores approve accidental or duplicate purchases more readily than items you have used for a long time. Expect a response in days rather than hours, and check your email for updates.
Next steps if it is denied
If the store declines, read the reason and ask whether an appeal is possible. Your bank may also allow a dispute, though some banks expect you to try the store first. Keep copies of every message so your case stays clear and easy to follow.
Common mistakes
- Asking the game studio for a refund when the store is the one that processed the payment.
- Waiting months after the purchase before starting the request.
