Online Shopping
- How do I get a refund from an online store?
Contact the store's customer service, explain the issue, and request a refund per their policy. If refused, you can dispute the charge with your payment provider. - What if my online order never arrives?
Contact the seller first to report the missing order. If unresolved, dispute the charge with your payment provider or file a claim with the carrier. - Can I get a refund if I used a coupon or gift card?
Yes, you can usually get a refund, but the coupon or gift card portion may be returned as store credit or a new gift card, not cash. - How do I return an item bought online?
Start by checking the retailer's return policy, then follow their process—usually initiating a return online, printing a label, and shipping the item back. - What are my rights if an online purchase is not as described?
You have the right to a refund, replacement, or repair if the item is materially different from the description, under consumer protection laws and card network rules. - How do I dispute a charge with PayPal or a digital wallet?
Open a dispute in your PayPal or digital wallet app, provide details, and escalate to a claim if the seller doesn't respond; for wallets, you may need to go through your linked card or bank.